Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition you received it, unused, undamaged, and unopened. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sharonbirk@hotmail.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 5-7 business days for your return to process. 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We handle exchanges case-by-case to ensure you receive the item that works best for you. Please contact us and we will be able to guide you through your options. In many cases, an exchange will begin with a standard return of the unused item. 

Our goal is to make sure you’re happy with your purchase, and we’ll do our best to assist you.

Last updated: (Nov. 22, 2025)