Frequently Asked Questions (FAQ)
Product-based Questions
1. How long do your soaps and salve last?
The lifespan of our products depends on how often and how much you use them. Our salve typically lasts 7-8 months, as it's a thick cream and only a small amount is needed per use.
Our regular-sized bar soaps usually last 1-3 months with proper storage. To extend their life, keep them out of direct water streams and store them on a well-draining soap dish.
Our deodorants can last 5–8 months with daily use.
2. How do you store your products?
For salves and deodorants, store them at room temperature and keep them away from direct heat, sunlight, humidity, and moisture.
For soaps, we recommend using a covered or well-draining soap holder and keeping them out of direct water streams. This helps prevent them from softening too quickly and allows them to last longer.
3. How do I know these soaps are right for me?
Our soaps are crafted with gentle, high-quality ingredients and made with care. To learn more, visit our Featured Ingredients, Our Values, and Our Story pages.
4. Do you offer bulk or custom orders?
Yes! We offer both bulk and custom orders. Bulk orders are available for bar soaps only. Each bulk bar yields approximately 20 bars, and you can choose whether you’d like it cut or uncut, as well as which soap you’d like by name.
We also welcome custom orders for soap bars. You can request your preferred scent or color. For deodorants, custom scents are available as well; please contact us to discuss your order.
All bulk bars are made to order and require at least 6 weeks to cure, so shipping will occur once the soap is fully ready.
5. Why do your products look slightly different each time?
All of our products are handmade in small batches, so each one is unique, like a snowflake. While we strive for consistency, slight variations in appearance are natural. Rest assured, the ingredients, quality, and care remain the same every time, ensuring every bar delivers the same luxurious experience you expect.
Policy Questions
1. Do you offer returns and exchanges?
Yes! We accept returns and exchanges on products that are undamaged, unused, and in their original condition within 30 days of purchase. Simply contact us with the reason for your return or exchange, and we’ll provide a prepaid return label. Once your return is processed, your refund will be issued to your original payment method.
For more details, please visit our Shipping and Returns page.
2. Where do you Ship to?
We currently ship domestically within Canada, as well as to the U.K., Australia, New Zealand, and the EU.
At this time, we’ve paused U.S. shipping due to increased tariffs and shipping costs. We hope to resume shipping to the U.S. soon, and we sincerely apologize to our American customers for the temporary pause. As soon as U.S. shipping is available again, we’ll be sure to let you know.
3. Do you offer free shipping?
Yes! Free shipping is available on orders over $85 CAD within Canada, and on orders over $150 CAD for international orders.
4. What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover, UnionPay), as well as Shop Pay, Google Pay, and PayPal for a smooth checkout experience.